Website Technical Support 1-Year Contract

A detailed one-year technical support contract template for websites, covering support services, response times, and terms.

This Website Technical Support Agreement ("Agreement") is made and entered into on [Date], by and between:

Client: Name: [Client's Name]

Address: [Client's Address]

Phone: [Client's Phone Number]

Email: [Client's Email Address]

Provider: Name: [Provider's Name]

Address: [Provider's Address]

Phone: [Provider's Phone Number]

Email: [Provider's Email Address]

WHEREAS, the Client desires to engage the Provider to offer technical support services for the Client's website, and the Provider agrees to provide such services under the terms and conditions set forth in this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and promises, the Client and the Provider (individually, each a “Party” and collectively, the “Parties”) covenant and agree as follows.

1. Scope of Services

1.1 Technical Support Services:

The Provider agrees to offer the following technical support services for the Client's website:

• Routine maintenance and updates
• Bug fixes and troubleshooting
• Performance monitoring and optimization
• Security updates and monitoring
• Backup management
• User support and issue resolution

1.2 Service Availability:

The Provider will offer support services during the following hours: [Support Hours], [Days of the Week]. Emergency support outside of these hours will be available on a case-by-case basis and may incur additional charges.

1.3 Response Time:

The Provider agrees to respond to support requests within [Number] hours during support hours. The resolution time will vary based on the complexity of the issue.

2. Compensation

2.1 Annual Fee:

The Client agrees to pay the Provider an annual fee of [$Total Amount] for the technical support services.

2.2 Payment Schedule:

The payment shall be made as follows:

• [Percentage]% upon signing this Agreement
• [Percentage]% [Mid-Year/Quarterly/etc.]
• [Percentage]% at the end of the contract term

2.3 Additional Fees:

Any additional services or emergency support provided outside the agreed scope of services will be billed at a rate of [$Hourly Rate] per hour.

3. Client Responsibilities

3.1 Access:

The Client shall provide the Provider with all necessary access to the website, including login credentials and relevant documentation, to perform the support services.

3.2 Timely Communication:

The Client agrees to communicate any issues or support requests promptly and provide detailed information to facilitate quick resolution.

4. Term and Termination

4.1 Term:

This Agreement shall commence on [Start Date] and continue for a period of one (1) year, ending on [End Date].

4.2 Renewal:

This Agreement may be renewed upon mutual written consent of both Parties at least [Number] days before the end of the current term.

4.3 Termination:

Either Party may terminate this Agreement with [Number] days' written notice. In the event of termination, the Client shall pay for all services rendered up to the termination date. If the Client terminates the Agreement before the end of the term, a prorated refund of the annual fee will be provided based on the remaining period.

5. Confidentiality

Both Parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the term of this Agreement. The Provider shall not disclose any such information without the prior written consent of the Client.

6. Limitation of Liability

To the maximum extent permitted by law, the Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the performance of this Agreement. The Provider's total liability to the Client for any claim arising out of or related to this Agreement shall not exceed the amount paid by the Client under this Agreement.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of laws principles.

8. Dispute Resolution

Any disputes arising out of or relating to this Agreement shall be resolved through good faith negotiations between the Parties. If the Parties are unable to resolve the dispute through negotiations, they agree to submit the dispute to mediation before resorting to any other legal remedies.

9. Entire Agreement

This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements, understandings, and representations, whether oral or written, relating to the subject matter hereof.

10. Amendments

Any amendments or modifications to this Agreement must be made in writing and signed by both Parties.

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the date first above written.

Client:

[Client's Name]

[Date]

Provider:

[Provider's Name]

[Date]